Privacy Policy
Last updated: June 2026
Elara Herbal (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what data we collect and how we use it.
Information We Collect
When you browse our website or place an order, we may collect your name, phone number, email address, shipping address, and order details. Payment information is processed securely by our payment partner, Razorpay; we do not store your card or banking details on our servers.
How We Use Your Information
- To process and deliver your orders
- To send order updates, shipping confirmations, and support communication
- To respond to your queries and improve our customer service
- To send occasional offers or product updates, only if you opt in
Cookies
Our website uses cookies to remember your cart, preferences, and improve your browsing experience. You can disable cookies in your browser settings, though some site features may not work as intended.
Sharing of Information
We share your information only with trusted partners required to fulfil your order, such as our payment gateway (Razorpay) and courier partners. We do not sell or rent your personal data to any third party.
Data Security
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by writing to us at support@elaraherbal.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
Contact Us
For any privacy related questions, write to us at support@elaraherbal.com or call +91 89686 16012.