Returns & Refunds Policy

Last updated: June 2026

Your satisfaction matters to us. Since our products are skincare and cosmetic items, we follow a hygiene-first returns process outlined below.

Eligibility for Returns

Due to the personal-care nature of our products, we are unable to accept returns for opened or used items unless the product received is damaged, defective, or incorrect. In such cases, please raise a request within 48 hours of delivery along with an unboxing photo or video as proof.

How to Request a Return or Exchange

• Log in to your My Account dashboard and locate your order
• Contact our support team at support@elaraherbal.com with your order number and issue details
• Our team will verify the request and share the next steps within 24-48 hours

Refunds

Once a return is approved and the product (if applicable) is received back, refunds are processed within 5-7 business days. Prepaid orders are refunded to the original payment method via Razorpay. Cash on Delivery orders are refunded via bank transfer or UPI.

Order Cancellations

Orders can be cancelled free of cost as long as they have not been dispatched. Once an order is shipped, it cannot be cancelled but may be eligible for return as per the policy above.

Need Help?

For any return, refund, or cancellation query, write to us at support@elaraherbal.com or call +91 89686 16012.